This distance contract, based on Article 10 of the Consumer Rights Protection Law and Cabinet of Ministers Regulation No. 207 of 28 May 2002 “Regulations on Distance Contracts”, is concluded between SIA “A.T Boards”, UR single registration No. 44103121629, hereinafter referred to as the Seller, on the one hand, and the Buyer – a natural person, on the other hand, who makes a purchase in the Company’s online store.

Entry into force of the distance contract.

The distance contract shall enter into force as soon as the buyer has placed an order via the Internet and received a call from a company representative or confirmation of the confirmed order via e-mail. The order and the order confirmation shall be deemed to have been received when they can be accessed by the parties to whom they are addressed.

  1. Order processing procedure.
  • The Buyer independently places an order for goods via the Internet, fully familiarizing himself with the information about the goods posted on the website www.anneslaivas.lv, including the terms of this agreement.
  • After receiving the Buyer's order, the Seller confirms it within 2 business days by calling or electronically sending the Buyer an offer with the characteristics and technical data of the selected goods, price (with and without VAT), payment and delivery terms, warranty and after-sales service, as well as an invoice with all the necessary details of the Seller's bank so that the Buyer can make payment for the order.
  1. Price of the goods and payment procedure.
  • The price of the goods is the price at which the seller sells the goods to the buyer.
  • If the minimum price (“starting from EUR”) is indicated for the relevant goods, the amount of which depends on the technical characteristics of the goods, then the Seller indicates the exact price of the goods in the confirmation offer.
  • The Buyer, after agreement with the Seller, makes payment for the goods in Euro (EUR), based on the invoice drawn up by the Seller, to the bank account specified by the Seller, within 3 days from the date of receipt of the invoice, or uses one of the offered online payment tools.
  • The day of payment is considered the day when the amount of money specified in the invoice has entered the Seller’s bank account.
  1. Order execution procedure.
  • Order execution is initiated from the moment the seller has confirmed the order and the buyer has made full payment for the goods.
  • The order execution period depends on the selected product category and is indicated in the product description.
  • The order is considered fulfilled at the moment when the goods are actually transferred to the Buyer by courier and we have received confirmation of delivery.
  • If the buyer or his authorized representative is not at the previously specified delivery address at the time of delivery specified in the order, the goods are returned to the seller's warehouse, and the repeat delivery must be paid by the buyer in accordance with the specified delivery tariffs.
  • If the Seller has made two repeated delivery orders to the address specified by the buyer at the previously specified time, but the buyer or his authorized representative was not present at the specified address and time, the seller's obligations are considered fulfilled. The seller has the right to refuse further delivery options, and the buyer is obliged to come to the seller's warehouse and receive the goods in person.
  • After the order is fulfilled, the seller's obligations to the buyer are considered fulfilled.
  • The ownership rights to the goods and the associated liability are transferred from the seller to the buyer at the time of delivery of the goods
  1. Rights and obligations of the parties.
     The seller undertakes:
  • To sell the goods and deliver them in accordance with the order;
  • To provide complete information about the goods and their manufacturer;
  • To inform (also electronically) the buyer about changes in the terms of order execution, if the delivery terms of the goods change during the time the seller is executing the order;
  • To consider the buyer's claims regarding the goods, order execution terms or quality within a reasonable period of time, providing the buyer with a substantive response thereto;
  • To refund the buyer's actual payment for the goods no later than within 30 days, if the seller cannot execute the order in accordance with its terms and the buyer has not consented to their changes;
  • To use the personal information specified in the buyer's order, including bank details, only in connection with the invoicing of the order payment and execution of the order.
     The seller has the right:
  • In case of any uncertainty after receiving the order, contact the buyer by phone to clarify the information specified in the order about the selected product or the buyer;
  • Not to start the execution of the order if the specified payment for the product ordered by the buyer has not been received;
  • Not to accept claims for non-conformity of the product and the product in accordance with Section 7 of this Agreement, if the product has visual and/or technical damage that has occurred due to the fault of the buyer and that limits the further sale of the product and/or return of the product to the manufacturer.
  • The seller has the right to unilaterally change the content of this Agreement, without violating the requirements of applicable laws and regulations. This condition does not apply to orders that are in the process of execution. Changes come into force from the moment of their publication on this website.
     The buyer undertakes:  
  • When placing an order, provide true and accurate information about the selected product and yourself, so that the seller can fulfill his obligations in full, in case of any doubts, contact the Seller electronically or by telephone for consultation;
  • Pay for the product in accordance with the price of the product indicated in the order and invoice;
  • Accept the product within the delivery period indicated in the order
     The buyer has the right:
  • Receive the goods in accordance with the order;
  • Receive a refund for the goods if the seller cannot fulfill the order in accordance with its conditions and the buyer has not consented to their changes;
  • Submit claims regarding the quality of the goods during the warranty period.
     5. Product quality and warranty. 

  • The Seller is responsible for the sale and delivery of quality goods in accordance with the technical specifications of the goods and the order. 

  • The Parties agree that the warranty period for the goods is 12 (twelve) months, or the period specified on the product page in the product catalog, from the date the goods are delivered to the buyer and put into use by the buyer. The warranty is valid if the buyer complies with the operating instructions of the goods and uses the goods in accordance with its technical specifications.

     6. Responsibility of the parties.

  • The Parties are fully responsible for the fulfillment of their obligations in accordance with the applicable laws and regulations. 

  • If during the performance of this Agreement any of the Parties encounters any force majeure obstacles that are beyond the influence and control of the Parties, the Party affected by these obstacles shall notify the other Party thereof in order to agree on further action.

  1. Right of withdrawal.

  • The right of withdrawal is the buyer's right to unilaterally withdraw from the contract within a certain period of time without paying compensation to the seller. Sending a withdrawal within a certain period of time terminates the contract and releases the buyer from any contractual obligations, except for the costs associated with returning the goods to the seller. 

  • The buyer has the right to refuse the goods within 14 (fourteen) calendar days from the moment of receipt of the goods by sending a letter of withdrawal to the seller (the right of withdrawal form is available here) to the address: [email protected] . When returning the purchased goods, the buyer must present a document confirming the purchase. The buyer may return the goods that comply with a distance contract within 14 calendar days. 

  • The buyer is obliged to return the goods to the seller within 14 (fourteen) days after sending the written withdrawal. All expenses incurred in connection with sending the Product back to the Seller shall be borne by the Buyer. 

  • When exercising the right to refuse the Product, the Buyer is responsible for maintaining the quality and safety of the Product, as well as for any decrease in the value of the Product if it has been used in a manner that is incompatible with the principle of good faith, including use for a purpose other than to determine the properties or operation of the Product. Otherwise, the Seller reserves the right not to accept the Product back. 

  • After receiving the letter of refusal and the Product, the Seller shall immediately, but no later than within 14 (fourteen) days, refund to the Buyer the amount of money paid for the Product to the Bank account specified by the Buyer. Otherwise, if the Seller does not receive the letter of refusal and/or the Product in accordance with the procedure specified in this Agreement, the Seller shall have the right not to refund to the Buyer the amount of money paid for the Product.

     8. Confidentiality

  • The Company undertakes not to disclose or transfer information about the Buyer to third parties without the Buyer's written consent, except in cases where the legislation of the Republic of Latvia or this Agreement is violated. 
      9. Dispute Resolution Procedure. 
  • Any disputes and disagreements that may arise or will arise between the Parties during the execution of this Agreement shall be resolved by the Parties through mutual negotiations. If an agreement is not reached, the dispute shall be referred to court for consideration in accordance with the laws and regulations of the Republic of Latvia.